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FAQ

FAQ

Find answers to the most common questions about Art Gems & Jewels.

We use only premium-quality materials, including sterling silver, 18k gold, rose gold, and carefully selected gemstones. Each piece is crafted to ensure both beauty and durability while maintaining ethical sourcing standards.

Yes, we ship worldwide! All international orders are carefully packaged to ensure your jewellery arrives safely. Shipping fees and delivery times vary depending on your location and will be calculated during checkout.

Absolutely! We specialize in bespoke designs. Our expert craftsmen will work closely with you to create a custom piece that reflects your personal style and story. Simply contact us to start your custom order.

To keep your jewellery looking its best, store it in a dry place away from direct sunlight and moisture. Avoid exposure to chemicals such as perfumes or lotions, and clean gently using a soft cloth or mild cleaning solution.

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return or exchange it within 14 days of delivery, provided the item is unworn and in its original condition.